FlowSentry uses consistent statuses and badges across its screens so you can tell at a glance where an item stands and whether it needs you. This page lists each one, grouped by area, with what it means and what to do next.
Alerts and cases
Priority
Priority
Meaning
What to do
High
Score of 80 or more out of 100
Work these first
Medium
Score of 50 to 79
Work after High items
Low
Score below 50
Work in turn
Severity
Severity
Meaning
What to do
Low, Medium, High, Critical
The seriousness set on the rule that raised the alert
Severity also sets the SLA window under your alert-work policy
SLA chip
Chip
Meaning
What to do
Overdue
The SLA window has passed
Act now or escalate to your team lead
Due soon
Due within 4 hours
Prioritise
Due today
Due within 24 hours
Plan to finish today
On track
Within the window
Work in turn
No SLA
No SLA applies
Work in turn
Alert outcome
Outcome
Meaning
What to do
No suspicion (activity explained)
Closed; the activity has a legitimate explanation
Nothing; it may be sampled for QA
Inconclusive
Closed without a clear finding
Nothing; it may be sampled for QA
Escalated to a case
Grouped into a case for investigation
Continue on the case
Returned by QA — rework
QA reopened your closure
Read the QA note, rework and close again
Case stage, status and decision
Label
Meaning
What to do
Triage, Investigation, Review, Closed
The case stage; stages move forward only
Use Advance to the next stage when ready
Open, Closed
Whether the case is still being worked
A closed case rejects new evidence
Within SLA, SLA breached
Whether the case is within its time limit
Escalate if breached
awaiting decision
A suspicion is on the MLRO's desk
MLRO or Deputy MLRO decides
returned
The MLRO returned it for more work
Address the request and Resubmit to the MLRO
filed
The MLRO decided to file an STR
Reporting tracks the filing
not filed
The MLRO decided not to file, with grounds
Recorded in the internal no-file register
STR-restricted
An STR is involved
Visible only to STR-privileged roles and people already on the case
Screening
Status
Meaning
What to do
Potential
A new hit awaiting review
Review it, or Assign to me
Cleared
Decided as a false positive
Nothing; it is remembered for that subject and entry
Clear proposed
A clear waiting for a checker
A checker uses Approve clear
True match proposed
A true match waiting for a checker
A checker confirms or rejects it with step-up
True match
Confirmed as the listed party
Follow your sanctions or PEP procedure; risk is re-scored
Escalated
Sent to a case
Continue on the case
Statutory TFS list
The hit is on a statutory sanctions list
Always needs two people; overdue after one day open
Customers and risk
Risk band
Band
Meaning
What to do
Low, Medium, High, Very high
Where the customer's score falls, possibly raised by a floor rule
High opens an EDD case automatically
Unrated
Not yet scored
Usually clears shortly; authorised users can Rescore now
Overridden
The band was changed by an approved override
Check the reason and expiry on the risk tab
KYC status
Status
Meaning
What to do
Complete
All required KYC items are on file
Nothing
Incomplete
A required item is missing
Obtain it and propose a KYC change
ID expired
An identification document has expired
Obtain a current document
Review due
A periodic review is due
Carry out the review
KYC change
Status
Meaning
What to do
Awaiting approval
Proposed and waiting for an approver
An approver decides; the maker can Withdraw
Approved
Applied to the customer
Re-screening follows automatically
Rejected
Not applied
Read the decision note
Withdrawn
Withdrawn by the maker
Nothing
Superseded
Replaced by a later change
Nothing
EDD
Status
Meaning
What to do
Open
The checklist is being worked
Complete each item with a note
Awaiting approval
Submitted for sign-off
A senior approver decides
Approved
The relationship is approved
Nothing
Rejected
Not approved
Follow your institution's exit or remediation process
Rules
Status
Meaning
What to do
Draft
Being written; only the author sees it
Finish and Submit for approval
Awaiting approval
Waiting for a different approver
An approver decides with step-up; the author can withdraw
Active
Running in live monitoring
Monitor its performance
Rejected
The version was not approved
Read the reason and revise
Withdrawn
The author withdrew it before a decision
Nothing
Retired
No longer running
Nothing
Disabled
A built-in switched off for your institution
Switch it back on through approval if needed
Not live
Shown in the library for a rule not currently running
Check its versions
Onboarding and identity checks
Status
Meaning
What to do
In progress
Being captured
Complete and Submit for review
In review
A KYC reviewer is working it
Wait, or answer if returned to you
Pending approval
Waiting for an approver
Approver decides; high-risk needs step-up
Approved
Approved; the customer joins the register
Nothing
Declined, Withdrawn
Closed without approval
Nothing
On hold
A screening potential match is holding it
Resolve the screening hit
Verified
Identity check passed
Nothing
Failed
Identity check failed
Follow your procedure
Needs review
Inconclusive; waiting in the IDV review queue
A KYC reviewer accepts or rejects it
Pending
Check not yet complete
Wait
Sandbox IDV
A test identity provider screen
Not for real customers
Data and operations
Status
Meaning
What to do
Testing
A data source that validates only
Run a dry run, then Request go-live
Awaiting approval
Go-live requested
A different administrator approves with step-up
Live
The source is sending real records
Monitor freshness
Suspended
Stopped, with a reason
Going live again needs a new approval
Needs attention
Source health issue, for example silent beyond its SLA
Check the source and tell your integration engineer
Succeeded, Failed, Timed out, Skipped, Never run
Scheduled job run results on Platform health
Investigate failures and timeouts
Queued, Running
An ad-hoc file analysis waiting or in progress
Wait; if Queued persists, tell your administrator
limited
Under a third of rules could be evaluated on the file
Treat "no findings" with caution
AI labels
Label
Meaning
What to do
AI draft — advisory
Prepared by AI, with a confidence
Check it against the evidence and edit before using