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30 articles for “ai”

FAQs AI and data protection FlowSentry uses AI to speed up the work of compliance teams: summarising alerts, drafting investigation memos and STR narratives, explaining screening matches and risk ratings, and answering questions…
Blog & updates Meet Ask Sentry: AI that drafts, people decide AI can save investigators hours of reading. It should never decide whether a customer is reported, cleared or approved. Every assistant in FlowSentry is built on that line: it drafts, summarises and…
How-to guides Use AI assistants responsibly FlowSentry's AI assistants draft; people decide. An assistant can summarise an alert, draft an STR narrative or explain a screening match, but it can never close an alert, decide a hit, file a report,…
Blog & updates Smarter screening and explainable risk …This release makes both faster to work and easier to explain, without loosening any of the controls around them. Screening Name search and batch screening Name search (/screening/search) looks a name…
Tutorials Investigate an alert end to end …of two endings: you close it because the activity is explained, or you open a case, investigate and record suspicion for the MLRO. It takes about 20 minutes the first time. Before you start You need…
Guides Compliance and governance guide This guide explains the controls built into FlowSentry and how they support your institution's anti-money-laundering and counter-terrorist-financing (AML/CFT) obligations. It is written for MLROs,…
Getting started Find your way around Every FlowSentry screen shares the same frame: an icon rail on the left, an app bar across the top and the page in the middle. Once you know these few controls you can reach anything in two or three…
Reference Release notes …changed in FlowSentry, newest first. Each entry lists the main improvements and who they matter to. For the story behind the bigger releases, follow the links to our blog posts. 13 October 2026…
Tutorials Run a customer risk review …a customer to go to their risk tab. Step 2: Read the explainable score On the customer's Risk tab (/customers/{id}?tab=risk): Current standing shows the effective band, the score, the model, the next…
FAQs Screening and risk …closely examined parts of any AML programme. This page explains how FlowSentry raises and remembers screening hits, how the different lists behave, and how a customer's risk rating is built,…
FAQs Security and access …strict segregation of duties and a tamper-evident audit trail. This page answers the questions users ask most about these controls. Signing in How do I sign in? Go to the sign-in page, enter your Work…
How-to guides Add a good-guy screening exclusion …an approved exclusion is in force, screening skips that pair, so analysts stop clearing the same false positive over and over. Before you start To propose an exclusion you need list-management rights:…
Tutorials Analyse a statement file …header row, even below a letterhead, and the statement details such as client name, currency and period; the rows set aside: blank lines, opening and closing balances, totals, repeated headers,…
How-to guides Check platform health and scheduled jobs …to look for Scheduled jobs Each job's latest run and any failures in the last 24 hours Ingestion sources Freshness and lag against each source's silence SLA, and when it was last seen Webhooks…
Reference Glossary This glossary explains the anti-money-laundering (AML) and compliance terms you will meet in FlowSentry, alongside the product's own vocabulary. Terms are listed alphabetically. Where a term names a…
Guides Integration guide …is only as good as the data it receives. This guide explains, at a conceptual level, how your institution's systems connect to FlowSentry: how a data source is registered and approved, how API calls…
How-to guides Load data with files and the API …can always show where a figure came from. This article explains the concepts; your integration guide covers the technical detail. Before you start You need the Integration engineer or Administrator…
How-to guides Propose and approve a KYC change KYC details on a live customer never change on one person's say-so. One person proposes the change with a reason, and a different authorised person approves it before it takes effect. This article…
Blog & updates Rules without code: the guided rule builder …a pattern, see exactly what the rule will do, test it against history and send it for approval, all without writing code. The rule library Rule library (/monitoring/rules) lists every rule your…
How-to guides Run an ad-hoc name search or batch screening …Enter the Full name. Add what else you know. Each detail helps separate true matches from namesakes: Date of birth (optional) Country (optional) Party type: Individual or Organisation. Set the…
Tutorials Draft and file an STR …KYC record is loaded; the report draws the subject's details from it. The two people must be different. If the MLRO recorded the suspicion, the Deputy MLRO decides it. Part 1: The investigator drafts…
Blog & updates Introducing the new FlowSentry experience …goals: get to the right page in a keystroke, see what is waiting for you without hunting, and keep the screen quiet until something is genuinely risky. What's new An icon rail with flyouts The left…
Getting started Key concepts …can show which risks are firing. Alert An alert is raised when a transaction, or a group of transactions, matches an active rule. It records which rule and version fired, the thresholds against the…
How-to guides Manage tenant settings and kill switches …agree. Kill switches, webhooks and reason codes apply straight away but are still recorded in the audit trail. Before you start You need the Administrator role. Core settings need two different…
Guides MLRO guide …change you made. Make sure a Deputy MLRO is enrolled and available. Check your institution's settings with your administrator: the suspicion clock (business days), the business calendar, reason codes…
Tutorials Onboard a corporate customer …if the journey changes later. Capture the company's details On Capture, fill in the company's details. Every change saves as you leave the field, so you can stop and resume at any time. Record consent…
How-to guides Search for any customer, account or case …MLRO, Deputy MLRO, Auditor and QA reviewer). Jump straight to a record with the command palette Press Ctrl+K (Windows or Linux) or ⌘K (Mac). You can also press / when you are not typing in a field. In…
Reference Security and privacy overview …and an institution can extend it to other roles. Repeated failed sign-ins lock an account temporarily, and sign-in attempts are rate-limited. Single sign-on with enterprise identity providers is…
Reference Status and badge meanings …High, Critical The seriousness set on the rule that raised the alert Severity also sets the SLA window under your alert-work policy SLA chip Chip Meaning What to do Overdue The SLA window has passed…
FAQs Troubleshooting …your roles. A page you cannot open never appears in the rail, flyouts or command palette, and actions your role cannot take are not offered. Some pages are read-only for certain roles, for example…