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28 articles for “approvals”

Guides MLRO guide …and, ideally, a passkey at Passkeys. Most of your approvals need step-up — a fresh code no more than five minutes old. Agree the deputy arrangement. You can never decide a suspicion you recorded or…
How-to guides Propose and approve a KYC change …at /customers/kyc-changes, or open the item from My approvals at /approvals/inbox. The notifications bell also lists items waiting for you. Open the change. You will see the Field, what is On file,…
User roles MLRO and Deputy MLRO …See STR-restricted cases and the Reporting KPIs dashboard. Approvals Approve or reject rule versions, and switch built-in scenarios off or on through approval. Confirm true matches and approve…
Blog & updates Introducing the new FlowSentry experience …to approve, from every module, with a link to Open the approvals inbox. Nothing in the bell is decorative; if it shows a count, someone is waiting for your decision. Select your name to open the user…
Guides Compliance and governance guide …batch Release — Pending items appear in the checker's My approvals inbox and notifications. Rejections require a reason, which the maker sees. 3. Step-up authentication Multi-factor authentication is…
Getting started Your first day, by role …Senior analyst Everything an analyst does, plus: Check My approvals (/approvals/inbox) and the bell for screening matches and clears waiting for your confirmation. Work QA review (/qa): pass sampled…
User roles Administrator and integration engineer …Results, quarantine and corrections Both My approvals /approvals/inbox Go-live, mapping, rule and settings approvals Both Your first steps Enrol your authenticator app and add a passkey from the user…
User roles Analyst and senior analyst …/cases/{id} Evidence, notes, suspicion and STR draft My approvals /approvals/inbox Four-eyes items you can approve QA review /qa Sampled closures (senior analysts) Screening hits /screening Screening…
Getting started Find your way around …only control. Module Typical pages Work Alerts & cases, My approvals, MLRO decisions, QA review, Information requests Monitoring Rule library, Create rule, Backtest, Rule performance, Rule versions,…
Guides Administrator guide …is mandatory for administrators, and most of your approvals need step-up. Note: Plan for at least two administrators. Settings changes, source go-lives and mapping activations each need a second…
Tutorials Build a monitoring rule and get it approved …approval in the library and appears in the approver's My approvals inbox and notifications. You can withdraw a submitted rule until it is decided. Step 8: The approver decides The approver opens the…
Guides KYC and onboarding guide …Decide (senior approver) Open the application from My approvals. Review the file and the risk preview, then Approve (with a decision note) or Decline (with a reason). High-risk approvals need step-up…
User roles KYC reviewer, relationship manager and senior approver …checklists and sign-off KYC reviewer, Senior approver My approvals /approvals/inbox Items waiting for you All three Customer risk dashboard /dashboards/customers Risk bands, KYC status, reviews and ID…
How-to guides Switch a built-in scenario off or back on …request is sent to a second person and appears in their My approvals inbox. The scenario keeps running until the request is approved. Approve or reject the request Open the item from My approvals at…
FAQs General questions …bell in the app bar shows items waiting for you, and My approvals (/approvals/inbox) collects everything waiting for a second pair of eyes across every module. You cannot approve your own changes.…
Reference Glossary …laws, controls and processes that detect and prevent both. Approvals inbox My approvals: one list of everything waiting for a second pair of eyes across every module, showing what you can approve. Ask…
How-to guides Manage tenant settings and kill switches …administrator opens Tenant settings, or the item in My approvals at /approvals/inbox. They review the proposed values against the current ones. They select Approve, confirming with a fresh second…
Tutorials Onboard a corporate customer …MLRO or Deputy MLRO approves or declines. High-risk approvals need step-up. The RM who captured the application can never approve it. The application moves through these statuses: Draft → Submitted →…
User roles Risk manager …Bands, KYC, PEPs, reviews and ID expiries My approvals /approvals/inbox Items waiting for a second pair of eyes How ratings work, briefly Customers are rated automatically when they are loaded or…
User roles User roles at a glance …onboarding, approve risk models, approve KYC changes /approvals, /reporting, /risk/models, /approvals/inbox Deputy MLRO The MLRO's checker counterpart Identical to the MLRO; decides what the MLRO…
Getting started Welcome to FlowSentry …MLRO's decision workbench, QA review of closures and the approvals inbox. Work, /alerts Customers The customer and account registers, governed KYC changes, customer risk ratings, risk models, enhanced…
Guides Analyst guide …clears with step-up, from Awaiting a checker or My approvals. Case supervision: reassign cases, take over escalations and review cases at the Review stage. Alert-work policy: propose changes to SLA…
Tutorials Draft and file an STR …Part 2: The MLRO decides Open Work › MLRO decisions (/approvals). The page lists every suspicion Awaiting a decision, with figures for items Due within 24 hours and any Report failures. Open an item.…
Getting started Key concepts …list and exclusion changes, KYC changes, onboarding approvals, risk overrides, settings and data-source go-live. You can hold both permissions, but you can never check your own item. This is also…
Tutorials Review a screening hit …The checker sees the hit under Awaiting a checker, in My approvals and in their notifications. They review the same evidence and the maker's narrative. They select Confirm true match or Approve clear,…
Tutorials Run a customer risk review …MLRO sees the override under Overrides on /risk, in My approvals and in their notifications. They review the reason and the breakdown and select Approve override, completing step-up, or Reject with a…
FAQs Security and access …watchlist versions, rule versions, onboarding approvals, tenant settings and policies, data source go-live, mapping templates, KYC changes on live customers, exclusions, PEP declassification, risk…
Reference Troubleshooting and error messages …with an approver Nothing; it appears in a colleague's My approvals You recorded this suspicion — another decider (the designated deputy) must decide it. The MLRO cannot decide a suspicion they…