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30 articles for “ask sentry”

Blog & updates Meet Ask Sentry: AI that drafts, people decide …is reported, cleared or approved. Every assistant in FlowSentry is built on that line: it drafts, summarises and explains, and a named person takes every decision. This release adds Ask Sentry, a…
Getting started Welcome to FlowSentry FlowSentry is an anti-money-laundering (AML) and transaction-monitoring platform for regulated financial institutions: banks, SACCOs, microfinance institutions, digital lenders, payment service…
Getting started Find your way around Every FlowSentry screen shares the same frame: an icon rail on the left, an app bar across the top and the page in the middle. Once you know these few controls you can reach anything in two or three…
FAQs General questions …often from new users and from institutions evaluating FlowSentry. If your question is about a specific area, the other FAQ pages cover AI, security, screening and risk, and troubleshooting in more…
FAQs AI and data protection FlowSentry uses AI to speed up the work of compliance teams: summarising alerts, drafting investigation memos and STR narratives, explaining screening matches and risk ratings, and answering questions…
How-to guides Export data safely Exports leave the controlled environment of FlowSentry, so the product protects them in several ways and records every one. Your part is to export only what you need and to look after the file once it…
Reference Security and privacy overview FlowSentry handles some of the most sensitive data an institution holds: customer identities, transactions, suspicions and regulatory reports. This overview summarises, at a high level, the controls…
Blog & updates Introducing the new FlowSentry experience …releasing a new look and a new way of moving around FlowSentry. Compliance teams spend long days in the product, often under deadline pressure, so we rebuilt the frame around three goals: get to the…
Guides Compliance and governance guide This guide explains the controls built into FlowSentry and how they support your institution's anti-money-laundering and counter-terrorist-financing (AML/CFT) obligations. It is written for MLROs,…
Reference Release notes This page summarises what has changed in FlowSentry, newest first. Each entry lists the main improvements and who they matter to. For the story behind the bigger releases, follow the links to our blog…
How-to guides Use AI assistants responsibly FlowSentry's AI assistants draft; people decide. An assistant can summarise an alert, draft an STR narrative or explain a screening match, but it can never close an alert, decide a hit, file a report,…
FAQs Security and access FlowSentry protects sensitive compliance work with multi-factor authentication, fresh second-factor checks for high-impact actions, strict segregation of duties and a tamper-evident audit trail. This…
Reference Troubleshooting and error messages When FlowSentry cannot do what you asked, it tells you why in plain language. Messages that block an action stay next to the form or button; success messages appear briefly as a toast. This page lists…
Guides Analyst guide …rule reference, then Enter. Free text opens full search. Ask Sentry: Ctrl+J (⌘J) opens the AI copilot for questions about the page you are on. App bar: breadcrumbs, the notifications bell (four-eyes…
Reference Glossary …(AML) and compliance terms you will meet in FlowSentry, alongside the product's own vocabulary. Terms are listed alphabetically. Where a term names a screen or button, it appears in bold as it does in…
Getting started Key concepts FlowSentry uses a small set of ideas consistently across every screen. Learn these and the rest of the product falls into place. For a longer A–Z list, see the Glossary. Monitoring Rule and scenario A…
Reference Keyboard shortcuts Everything in FlowSentry can be done from the keyboard. A handful of shortcuts cover most navigation, and standard keys work in every list, menu and dialog. On a Mac, use ⌘ (Command) wherever this…
Guides Integration guide FlowSentry is only as good as the data it receives. This guide explains, at a conceptual level, how your institution's systems connect to FlowSentry: how a data source is registered and approved, how…
How-to guides Load data with files and the API Customers, accounts and transactions reach FlowSentry in two ways: your systems send them through the API, or you upload a file. Either way, every record traces back to a run, so you can always show…
Tutorials Analyse a statement file Sometimes you need to check activity that is not in FlowSentry's transaction book — a statement from another bank, a fund or broker ledger, a mobile-money statement supplied during due diligence or an…
Guides MLRO guide …memo and history if needed. Check the goAML readiness. FlowSentry checks each suspicion when the page opens and shows Ready to file or the number of errors; each error names the field, what is wrong…
How-to guides Search for any customer, account or case FlowSentry gives you three ways to find something: the command palette for a quick jump, full search for free text, and the customer and account registers when you need filters. All three show only…
Getting started Sign in, set up MFA and understand step-up FlowSentry protects regulated decisions, so signing in takes two factors: your password and something only you hold — an authenticator app on your phone or a passkey on your device. Some actions also…
FAQs Troubleshooting Most problems in FlowSentry have a simple cause: data that has not refreshed yet, a permission your role does not have, or a dropped connection. This page walks through the common ones. For a list of…
User roles User roles at a glance FlowSentry gives each person a role, and each role a set of permissions. Your permissions decide which pages you see, which buttons work and which items you can approve. This page lists every role an…
User roles Administrator and integration engineer Administrators look after your institution's FlowSentry workspace: its settings, its data connections and its governance views. Integration engineers are usually from your IT team and connect the core…
Guides Administrator guide This guide is for the administrators who set up and run FlowSentry for an institution. It covers institution settings, kill switches, webhooks and reason codes, monitoring rules and screening lists…
User roles Analyst and senior analyst Analysts are the investigators of FlowSentry. They work the alert queue, build cases, review screening hits and record suspicion for the MLRO to decide. Senior analysts do all of that and also act as…
Guides KYC and onboarding guide This guide covers customer due diligence in FlowSentry from first contact to periodic review: onboarding new customers, keeping KYC records accurate under maker-checker, and enhanced due diligence for…
Reference Status and badge meanings FlowSentry uses consistent statuses and badges across its screens so you can tell at a glance where an item stands and whether it needs you. This page lists each one, grouped by area, with what it…