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30 articles for “cases”

Getting started Key concepts …one or more alerts about a subject for investigation. Cases move forward through four stages: Triage, Investigation, Review and Closed. A case holds the alerts, transactions, related parties,…
User roles Analyst and senior analyst …of FlowSentry. They work the alert queue, build cases, review screening hits and record suspicion for the MLRO to decide. Senior analysts do all of that and also act as the team's first checker: they…
Guides Analyst guide …your way around. 2. Your day: the alert queue Alerts & cases (/alerts) is your work queue for monitoring alerts, including findings promoted from file analysis (origin Ad-hoc file). Screening hits are…
How-to guides Search for any customer, account or case …Relationship manager, KYC reviewer or Senior approver. Cases appear only for roles that can read cases (Analyst, Senior analyst, MLRO, Deputy MLRO, Auditor and QA reviewer). Jump straight to a record…
Tutorials Investigate an alert end to end …alerts. Step 1: Pick up an alert Open Work › Alerts & cases (/alerts). Choose a view: My work (alerts assigned to you), Team or Unassigned. Select Claim next to take the highest-priority unassigned…
User roles Auditor, QA reviewer and executive …through aggregate dashboards, with no access to individual cases. Each role is deliberately narrow, so that oversight never becomes a back door into investigation or reporting. Auditor The auditor…
User roles User roles at a glance …pages Analyst AML analyst and investigator Work alerts and cases, record suspicion, review screening hits, author rules, run file analysis, read customers /alerts, /screening, /monitoring/rules,…
Getting started Find your way around …never the only control. Module Typical pages Work Alerts & cases, My approvals, MLRO decisions, QA review, Information requests Monitoring Rule library, Create rule, Backtest, Rule performance, Rule…
Reference Release notes …unavailable. AI never decides. Read more: Meet Ask Sentry. Cases Customer profiles open in a slide-in drawer from a case's Parties / UBO tab, so you keep your place in the case. 12 October 2026 Design…
Reference Status and badge meanings …area, with what it means and what to do next. Alerts and cases Priority Priority Meaning What to do High Score of 80 or more out of 100 Work these first Medium Score of 50 to 79 Work after High items…
Guides Compliance and governance guide …can read the audit trail; auditors can also read cases (including STR-restricted ones), rules and customers for independent testing, but cannot act on anything. 5. Explainability and reproducibility…
How-to guides Export data safely …hand-off needs MLRO authority with step-up Link analysis (/cases/link-analysis) Export JSON The network you are viewing An ingestion run (from /integration/runs) Export open rows (CSV) Quarantined…
Guides KYC and onboarding guide …approve it. Note: Relationship managers never see alerts, cases, investigations or STR material. This protects you and the institution from tipping-off risk. 2. Onboarding new customers Client…
User roles KYC reviewer, relationship manager and senior approver …a reason. Upload documents. What you cannot do See alerts, cases, screening investigations or STR material. This protects against tipping-off: the customer must never learn that they are under review.…
Guides MLRO guide …ones The application's Risk and decision section EDD cases EDD workbench (/risk/edd): Approve relationship Alert-work and screening four-eyes policies Alert-work policy and Four-eyes policy You can…
Getting started Welcome to FlowSentry …in the rail, /monitoring/rules Work Your alert queue, cases and investigations, the MLRO's decision workbench, QA review of closures and the approvals inbox. Work, /alerts Customers The customer and…
Getting started Your first day, by role …roles are listed under your name. Analyst Open Alerts & cases (/alerts). Start in My work; if it is empty, select Claim next to take the highest-priority unassigned alert. Open an alert. Read why the…
User roles Administrator and integration engineer …every change is audited. What you cannot do See alerts, cases, customers or STR material. Administration is separate from investigation. Approve your own settings change, go-live request or mapping.…
Blog & updates Dashboards that answer the next question …/dashboards/executive Alerts, high and critical alerts, cases opened, SLA compliance, high-risk customers, screening backlog, pinned metrics Transaction monitoring /dashboards/monitoring Volumes and…
User roles MLRO and Deputy MLRO …and return a report for correction. See STR-restricted cases and the Reporting KPIs dashboard. Approvals Approve or reject rule versions, and switch built-in scenarios off or on through approval.…
User roles Risk manager …an EDD sign-off or an onboarding application. See alerts, cases or STR material. The risk manager role has no case access. Author or approve monitoring rules. Propose or approve KYC changes. Your…
Tutorials Run a customer risk review …customers, High band, reviews due, overrides and open EDD cases — as filters. Filter the register by effective band, model, reviews due within 30 days, PEPs only or overridden only. Check Band mix for…
Guides Administrator guide …AI usage; view Platform health. You cannot work alerts or cases, see STR material, or approve your own changes. You need MFA: enrolment is mandatory for administrators, and most of your approvals need…
Tutorials Analyse a statement file …deserves investigation. It becomes an alert in Alerts & cases (/alerts) with the origin Ad-hoc file. A case opened from promoted alerts carries the files and contributing rows. Dismiss the rest,…
Guides Integration guide …Read API: a scoped, field-level read API for alerts, cases, risk, screening and metrics can be enabled for downstream systems; callers only receive the fields their scopes grant. Onboarding hand-off:…
Blog & updates Introducing the new FlowSentry experience …The choice is kept per browser. Consistent detail pages Cases, customers, rules, screening hits, ingestion runs, sources and onboarding applications now open the same way: a header with the name,…
Reference Keyboard shortcuts …Related Finding your way Search customers, accounts and cases Meet Ask Sentry Introducing the new FlowSentry experience
Blog & updates Meet Ask Sentry: AI that drafts, people decide …operator can also switch off any single assistant. In both cases, the assistants fall back to rules-based drafts straight away. What AI never does No assistant can close an alert, decide a screening…
FAQs Screening and risk …clears on statutory lists always need two people. In those cases your decision becomes Clear proposed or True match proposed, and a checker confirms it with a fresh second factor. You can never check…
FAQs Security and access …Relationship managers and executives never see alerts or cases, and a relationship manager answering an information request sees only the question and the answer box. Exports are watermarked and…