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30 articles for “customers”

Guides KYC and onboarding guide …from first contact to periodic review: onboarding new customers, keeping KYC records accurate under maker-checker, and enhanced due diligence for higher-risk relationships. It is written for…
How-to guides Search for any customer, account or case …signed in can use the command palette and full search. The Customers and Accounts registers need a role that can read customers: Analyst, Senior analyst, MLRO, Deputy MLRO, Risk manager, Auditor,…
Guides Analyst guide …one icon per module. You will mostly use Work, Monitoring, Customers and Screening. Click an icon to open its flyout of pages; pin it to keep it open. Command palette: Ctrl+K (⌘K on a Mac) or /. Type…
How-to guides Propose and approve a KYC change …customer. Use the command palette (Ctrl+K or ⌘K) or the Customers register at /customers. On the customer profile, select Edit KYC details, or Edit on the section you want to change (for example…
Tutorials Run a customer risk review …it Read ratings and the risk register Anyone who can read customers (Analyst, Senior analyst, MLRO, Deputy MLRO, Risk manager, KYC reviewer, Relationship manager, Senior approver, Auditor) Use the…
How-to guides Load data with files and the API Customers, accounts and transactions reach FlowSentry in two ways: your systems send them through the API, or you upload a file. Either way, every record traces back to a run, so you can always show…
Getting started Find your way around …icon per module, in this order: Home, Work, Monitoring, Customers, Screening, Reporting, Insight, and — if your role has them — Data and Admin. Home goes straight to your dashboard. Any other icon…
Getting started Key concepts …A screening hit is a possible match between one of your customers (or a director or beneficial owner) and an entry on a sanctions, PEP or internal list. Each hit is reviewed and decided: cleared as a…
User roles KYC reviewer, relationship manager and senior approver Three roles look after customers before and after they join: the relationship manager captures and maintains, the KYC reviewer checks, and the senior approver signs off. FlowSentry keeps the three…
Tutorials Onboard a corporate customer …This tutorial onboards a limited company. Individual customers follow the same path with fewer parties. Before you start Client onboarding must be switched on for your institution. If you cannot see…
Tutorials Review a screening hit When FlowSentry screens your customers — and their directors and beneficial owners — against sanctions, PEP and internal lists, possible matches arrive as hits. This tutorial walks through reviewing…
User roles Risk manager The risk manager owns how FlowSentry rates customers. You draft and test risk model versions, propose overrides where the model misses something, work enhanced due diligence (EDD) for high-risk…
Reference Status and badge meanings …list Always needs two people; overdue after one day open Customers and risk Risk band Band Meaning What to do Low, Medium, High, Very high Where the customer's score falls, possibly raised by a floor…
User roles User roles at a glance …screening hits, author rules, run file analysis, read customers /alerts, /screening, /monitoring/rules, /analysis/files Senior analyst Team lead and first checker Everything an analyst has, plus…
Getting started Welcome to FlowSentry …review of closures and the approvals inbox. Work, /alerts Customers The customer and account registers, governed KYC changes, customer risk ratings, risk models, enhanced due diligence (EDD), the…
Getting started Your first day, by role …and file an STR and the MLRO guide. KYC reviewer Open Customers (/customers). Filter by Incomplete KYC, IDs expiring or Reviews overdue using the tiles at the top. Open a customer and propose…
User roles Analyst and senior analyst …file in File analysis and promote findings to alerts. Read customers, accounts, risk ratings and the live transaction feed. Upload evidence documents and use the AI assistants, which draft but never…
User roles Auditor, QA reviewer and executive …rules, rule versions, backtests and rule performance. Read customers, accounts, risk ratings, EDD cases and the EWRA. Open every dashboard, including Operations & SLA, Customer risk and AI usage. What…
Guides Integration guide …implementation. 1. Principles Everything traces to a run. Customers, accounts and transactions enter through the signed API or a file run, never by direct database edits. Each record can be traced to…
Guides MLRO guide …requests PEP register (/screening/pep) KYC changes on live customers KYC changes (/customers/kyc-changes) Risk overrides The customer's risk tab or Customer risk (/risk): Approve override Risk model…
Reference Release notes …how a change to factor weights or band cut-offs would move customers between bands before anything is saved. An EDD workbench where High-band customers' checklists are worked and signed off by a…
Blog & updates Smarter screening and explainable risk …register Exclusions (/screening/exclusions) records known customers who are not the listed party. While an approved exclusion is in force, screening skips that pair in real-time, onboarding and…
User roles Administrator and integration engineer …change is audited. What you cannot do See alerts, cases, customers or STR material. Administration is separate from investigation. Approve your own settings change, go-live request or mapping. Approve…
Tutorials Build a monitoring rule and get it approved …it. In this tutorial you will build a rule that flags customers who receive many mobile-money transfers from different senders in a short time — a common sign of a mule account. Before you start…
Blog & updates Dashboards that answer the next question …critical alerts, cases opened, SLA compliance, high-risk customers, screening backlog, pinned metrics Transaction monitoring /dashboards/monitoring Volumes and value by day, channel and event type;…
How-to guides Export data safely …widens your access. Where you can export Page Export Notes Customers (/customers) Export CSV Masked, formula-safe, recorded in the audit trail Any dashboard Export CSV, or the download icon on a…
FAQs General questions …watchlists are never used to screen another institution's customers. Can our thresholds and workflows differ from other institutions'? Yes. Every threshold, list and workflow is configurable per…
Reference Glossary …such as source of funds and wealth, for higher-risk customers. In FlowSentry, a case opens automatically when a customer's effective band is High. EWRA Enterprise-wide risk assessment: the…
Blog & updates Introducing the new FlowSentry experience …rail with one icon per module: Home, Work, Monitoring, Customers, Screening, Reporting, Insight, Data and Admin. Select an icon and a flyout opens with that module's pages, each with a one-line…
FAQs Screening and risk …risk ratings How is a customer's risk rating calculated? Customers are rated automatically when they are loaded or changed, with a regular catch-up for anyone missed. The score runs from 0 to 100 and…