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19 articles for “investigation”

Tutorials Investigate an alert end to end …rework" and its history. Step 4b: Open a case if it needs investigation On the queue, tick the alert (and any related alerts on the same subject). Give the case a title and select Open case. The case…
Guides Analyst guide …a case A case (/cases/{id}) moves forward through Triage, Investigation, Review and Closed. The primary button Advance to … moves it to the next stage. The SLA indicator shows Within SLA or SLA…
Getting started Key concepts …past decisions. Run one before submitting a rule change. Investigation Case A case groups one or more alerts about a subject for investigation. Cases move forward through four stages: Triage,…
Reference Glossary …threshold set by your institution. Case A container for an investigation, grouping one or more alerts with transactions, parties, documents, notes and the suspicion and STR record. Stages run Triage,…
Tutorials Analyse a statement file …mobile-money statement supplied during due diligence or an investigation. File analysis runs such files through your institution's live monitoring rules, statement analytics and screening lists in an…
User roles Analyst and senior analyst …related alerts into a case and work it through Triage, Investigation, Review and Closed. Record suspicion on a case and draft the STR narrative for the MLRO. Ask a relationship manager a factual…
User roles KYC reviewer, relationship manager and senior approver …documents. What you cannot do See alerts, cases, screening investigations or STR material. This protects against tipping-off: the customer must never learn that they are under review. Approve your own…
Reference Status and badge meanings …sampled for QA Escalated to a case Grouped into a case for investigation Continue on the case Returned by QA — rework QA reopened your closure Read the QA note, rework and close again Case stage,…
User roles Administrator and integration engineer …customers or STR material. Administration is separate from investigation. Approve your own settings change, go-live request or mapping. Approve list changes or exclusions. Manage users and roles in…
Guides Administrator guide …institution at once: Switch What it controls AI features Investigation memos, narratives, explanations, Ask Sentry and other AI assistance Client onboarding (CLM) Onboarding applications, their checks…
FAQs AI and data protection …the work of compliance teams: summarising alerts, drafting investigation memos and STR narratives, explaining screening matches and risk ratings, and answering questions about what is on screen. This…
User roles Auditor, QA reviewer and executive …narrow, so that oversight never becomes a back door into investigation or reporting. Auditor The auditor role suits internal audit and, where your institution grants access, a regulator's examiner.…
Guides Compliance and governance guide …Drafts only. AI assistants summarise alerts, draft investigation memos and STR narratives, explain screening matches and risk ratings, review KYC changes and answer questions. They cannot close…
FAQs General questions …your institution has switched it on case management and investigations regulatory reporting, including goAML STR/SAR and CTR files for the Financial Reporting Centre (FRC) dashboards and analytics AI…
Guides KYC and onboarding guide …it. Note: Relationship managers never see alerts, cases, investigations or STR material. This protects you and the institution from tipping-off risk. 2. Onboarding new customers Client onboarding is…
Reference Release notes …across the workspace Assistants for alert triage, case investigation memos and case summaries, STR narrative drafts, screening match explanation, risk rating explanation and KYC change review. Ask…
Tutorials Review a screening hit …Escalate to a case with an ESC-… reason code when it needs investigation. A case opens from a snapshot of what you reviewed and the case number shows on the hit. Depending on your four-eyes policy, a…
How-to guides Use AI assistants responsibly …alert Sentry Agent Case, Overview, Investigate with AI An investigation memo with cited evidence; Add to case notes Case summary Case, Overview, Summarise case Status, key evidence, open questions,…
Getting started Welcome to FlowSentry …rail, /monitoring/rules Work Your alert queue, cases and investigations, the MLRO's decision workbench, QA review of closures and the approvals inbox. Work, /alerts Customers The customer and account…