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30 articles for “kyc”

Guides KYC and onboarding guide …to periodic review: onboarding new customers, keeping KYC records accurate under maker-checker, and enhanced due diligence for higher-risk relationships. It is written for relationship managers (RMs),…
User roles KYC reviewer, relationship manager and senior approver …join: the relationship manager captures and maintains, the KYC reviewer checks, and the senior approver signs off. FlowSentry keeps the three steps in separate hands so that no one approves a…
How-to guides Propose and approve a KYC change KYC details on a live customer never change on one person's say-so. One person proposes the change with a reason, and a different authorised person approves it before it takes effect. This article…
Tutorials Onboard a corporate customer …Relationship manager (RM): captures the application. KYC reviewer: reviews it and sends it for approval. Risk managers, MLROs and Deputy MLROs can also review. Approver: a Senior approver, MLRO or…
Getting started Your first day, by role …or Do not file with grounds. Check My approvals for rules, KYC changes, risk overrides and other items waiting for you. Review Reporting (/reporting) for filings awaiting hand-off to the FIU portal,…
Guides Analyst guide …noisy rules before you ask for a change. 7. Customers and KYC Customers (/customers): search by the start of any name or an exact identifier (national ID, KRA PIN, phone, account or customer number);…
Reference Status and badge meanings …override Check the reason and expiry on the risk tab KYC status Status Meaning What to do Complete All required KYC items are on file Nothing Incomplete A required item is missing Obtain it and…
Getting started Key concepts …a second person's approval and expires. Customers and risk KYC status Each customer has a KYC status: Complete, Incomplete (a required item is missing), ID expired or Review due. Changes to a live…
User roles MLRO and Deputy MLRO …onboarding applications, including high-risk ones. Approve KYC changes, EDD sign-offs, risk overrides and risk model activations. Complete an EWRA cycle as the sign-off. Supervision and oversight…
User roles Risk manager …/customers Profiles and the risk tab for each customer KYC changes /customers/kyc-changes See proposed KYC changes Applications and IDV review queue /onboarding, /onboarding/reviews Onboarding review,…
User roles User roles at a glance …review, confirm screening hits, bulk-close alerts, propose KYC changes /alerts, /qa, /screening, /customers/kyc-changes MLRO Money Laundering Reporting Officer or head of compliance Everything a…
FAQs AI and data protection …rating What drives the rating and what would change it KYC review KYC changes, Review with AI What changes, the risk and what to verify Ask Sentry Sparkle button or Ctrl+J / ⌘J Read-only answers about…
User roles Analyst and senior analyst …windows, QA sampling, bulk-close scenarios). Propose a KYC change on a live customer. Change metric definitions in the Metric designer. Where you work Page Route What for Dashboard / Your KPIs and…
Guides Compliance and governance guide …onboarding application Senior approval Yes Propose a KYC change on a live customer Approve or reject Yes Propose a risk override or draft a risk model version Approve or activate Yes Submit an EDD…
Blog & updates Meet Ask Sentry: AI that drafts, people decide …rating What drives the rating and what would change it KYC review KYC changes → Review with AI What changes, the risk and what to check before approving Ask Sentry Sparkle button or Ctrl/⌘J Read-only…
How-to guides Search for any customer, account or case …Deputy MLRO, Risk manager, Auditor, Relationship manager, KYC reviewer or Senior approver. Cases appear only for roles that can read cases (Analyst, Senior analyst, MLRO, Deputy MLRO, Auditor and QA…
Getting started Find your way around …analysis, Link analysis Customers Customers, Accounts, KYC changes, Customer risk, Risk models, EDD workbench, EWRA, and the onboarding pages Screening Hits, Name search, Batch screening, Exclusions,…
Guides MLRO guide …declassification requests PEP register (/screening/pep) KYC changes on live customers KYC changes (/customers/kyc-changes) Risk overrides The customer's risk tab or Customer risk (/risk): Approve…
How-to guides Use AI assistants responsibly …this rating An advisory reading of what drives the rating KYC review KYC change, Review with AI What changes, the risk and what to check Ask Sentry Sparkle button in the app bar, or Ctrl+J / ⌘J…
Guides Administrator guide …a recorded suspicion (1–30; platform default 2). Required KYC for individuals and for organisations: the items that decide whether a customer is Complete or Incomplete. To change them: Select Propose…
How-to guides Manage tenant settings and kill switches …suspicion, from 1 to 30 days; the default is 2 Required KYC for individuals and for organisations The KYC items a customer must have to count as complete Until your institution approves its own…
Reference Release notes …screening match explanation, risk rating explanation and KYC change review. Ask Sentry, a read-only copilot on every page, opened with Ctrl+J (⌘J). Every draft is clearly labelled, pseudonymised…
Tutorials Run a customer risk review …(Analyst, Senior analyst, MLRO, Deputy MLRO, Risk manager, KYC reviewer, Relationship manager, Senior approver, Auditor) Use the simulator and draft model versions Risk manager Propose an override…
FAQs Security and access …or a risk model, and approving a risk override approving a KYC change or a high-risk onboarding approving tenant settings and turning kill switches on or off approving a data source go-live, and…
Reference Security and privacy overview …true matches, list and rule activation, onboarding, KYC changes, risk overrides and models, tenant settings and data source go-live. Confidentiality Tenant isolation Every record belongs to one…
Reference Troubleshooting and error messages …You captured this onboarding application A different KYC reviewer decides the identity check Access Message as shown What it means What to do Read-only view: your role can review alerts and cases but…
Getting started Welcome to FlowSentry …Customers The customer and account registers, governed KYC changes, customer risk ratings, risk models, enhanced due diligence (EDD), the enterprise-wide risk assessment (EWRA) and, where switched on,…
User roles Administrator and integration engineer …zone, business calendar, the suspicion clock and required KYC fields. Turn Kill switches on or off (client onboarding, identity verification, AI features), each with a reason and a fresh second…
Blog & updates Dashboards that answer the next question …by list Customer risk /dashboards/customers Risk bands, KYC status, PEPs, reviews due, IDs expiring in 30, 60 or 90 days Reporting KPIs (STR-privileged roles) /dashboards/reporting STR, SAR and CTR…
Tutorials Draft and file an STR …for step-up. The case subject should be a customer whose KYC record is loaded; the report draws the subject's details from it. The two people must be different. If the MLRO recorded the suspicion, the…