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30 articles for “onboarding”

Guides KYC and onboarding guide …in FlowSentry from first contact to periodic review: onboarding new customers, keeping KYC records accurate under maker-checker, and enhanced due diligence for higher-risk relationships. It is written…
User roles KYC reviewer, relationship manager and senior approver …(EDD) outcome they prepared themselves. Note: The onboarding pages (Applications, IDV review queue) appear only when your institution has client onboarding switched on. KYC changes and EDD are always…
Getting started Your first day, by role …with Edit KYC details; another person approves them. If onboarding is switched on for your institution, review applications in Applications (/onboarding) and the IDV review queue…
Tutorials Onboard a corporate customer FlowSentry's client onboarding takes a new customer through capture, consent, identity checks, beneficial ownership, screening, risk and a decision, with a different person at each control point. This…
Guides Compliance and governance guide …switching a built-in off Approve or reject Yes Capture an onboarding application Approve or decline Yes, for high-risk Review a high-risk onboarding application Senior approval Yes Propose a KYC…
User roles Risk manager …complete with a note, then Submit for approval. Review onboarding applications and decide inconclusive identity checks, when client onboarding is switched on. Open EWRA cycles, Assess a risk and Add…
User roles User roles at a glance …rules, manage and approve lists, review and approve onboarding, approve risk models, approve KYC changes /approvals, /reporting, /risk/models, /approvals/inbox Deputy MLRO The MLRO's checker…
User roles Administrator and integration engineer …required KYC fields. Turn Kill switches on or off (client onboarding, identity verification, AI features), each with a reason and a fresh second factor. Register outbound webhooks and maintain the…
Reference Status and badge meanings …for a rule not currently running Check its versions Onboarding and identity checks Status Meaning What to do In progress Being captured Complete and Submit for review In review A KYC reviewer is…
Guides Administrator guide …explanations, Ask Sentry and other AI assistance Client onboarding (CLM) Onboarding applications, their checks and the core-banking hand-off Identity verification Document and liveness checks with the…
Getting started Find your way around …under sub-headings, such as Activity under Monitoring or Onboarding under Customers. Pin the flyout to keep it open as a classic sidebar. FlowSentry remembers your choice in this browser. The Help…
FAQs General questions …risk rating with enhanced due diligence (EDD) client onboarding, where your institution has switched it on case management and investigations regulatory reporting, including goAML STR/SAR and CTR…
Guides Integration guide …callers only receive the fields their scopes grant. Onboarding hand-off: where client onboarding is used, approved customers can be handed to your core system through a signed notification. 10.…
User roles MLRO and Deputy MLRO …exclusions (never the same item). Review and approve onboarding applications, including high-risk ones. Approve KYC changes, EDD sign-offs, risk overrides and risk model activations. Complete an EWRA…
How-to guides Propose and approve a KYC change …a required item shows as Incomplete. Related KYC and onboarding guide KYC and onboarding roles Use AI assistants responsibly Search for any customer, account or case
FAQs Security and access …a risk override approving a KYC change or a high-risk onboarding approving tenant settings and turning kill switches on or off approving a data source go-live, and rotating or revoking its key How…
Getting started Welcome to FlowSentry …risk assessment (EWRA) and, where switched on, client onboarding. Customers, /customers Screening Screens customers, directors and beneficial owners against sanctions, PEP and internal lists; hit…
How-to guides Add a good-guy screening exclusion …skips the pair in: real-time screening of new activity onboarding screening rescreens of the whole book, for example after a list update. The proposal, the approval and the names of both people are…
Guides Analyst guide …by risk band, KYC status, PEP, sanctions, country, branch, onboarding date, reviews due or expiring IDs. Identifiers are masked; Reveal on a profile is recorded. Accounts (/accounts): search by…
Blog & updates Introducing the new FlowSentry experience …rules, screening hits, ingestion runs, sources and onboarding applications now open the same way: a header with the name, identifier, key facts, status and risk badges and the primary action, followed…
Getting started Key concepts …true matches, list and exclusion changes, KYC changes, onboarding approvals, risk overrides, settings and data-source go-live. You can hold both permissions, but you can never check your own item.…
How-to guides Manage tenant settings and kill switches …off for your institution at once. The switches are: Client onboarding (CLM) Identity verification AI features To turn one off or on: In Kill switches, select the switch. Give a reason. Confirm with a…
Guides MLRO guide …Risk model versions Risk models (/risk/models): Activate Onboarding applications, including high-risk ones The application's Risk and decision section EDD cases EDD workbench (/risk/edd): Approve…
How-to guides Run an ad-hoc name search or batch screening …match: for a prospective customer, record it in the onboarding application or follow your institution's escalation procedure for an existing customer, check the Hits queue at /screening, where…
FAQs Screening and risk …approves it with step-up. Exclusions apply to real-time, onboarding and rescreen screening, and the page shows those expiring in the next 30 days. What are PEPs and RCAs? A politically exposed person…
How-to guides Search for any customer, account or case …risk band, KYC status, PEP, sanctions, country, branch, onboarding date, reviews due or IDs expiring. Select a row to open the customer profile. The tiles at the top (Customers, High risk, Incomplete…
Reference Security and privacy overview …QA, screening true matches, list and rule activation, onboarding, KYC changes, risk overrides and models, tenant settings and data source go-live. Confidentiality Tenant isolation Every record belongs…
Getting started Sign in, set up MFA and understand step-up …change, a risk override, a risk model version or high-risk onboarding; approving institution settings, turning a kill switch, or approving a data source's go-live or rotating its key. How to step up…
Blog & updates Smarter screening and explainable risk …is in force, screening skips that pair in real-time, onboarding and rescreen screening. Each exclusion has an expiry of at most three years, and the page shows what expires in the next 30 days. The…
FAQs Troubleshooting …act on them." on the alert queue. Some sections, such as Onboarding, appear only when your institution has switched them on. If you think you need access, ask your administrator. I followed a link and…