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27 articles for “qa”

User roles Auditor, QA reviewer and executive …can read almost everything, but can change nothing. The QA reviewer checks the quality of alert closures. The executive follows the programme through aggregate dashboards, with no access to individual…
Getting started Your first day, by role …matches and clears waiting for your confirmation. Work QA review (/qa): pass sampled closures or return weak ones for rework. Use Bulk close on the alert queue for scenarios your alert-work policy…
User roles Analyst and senior analyst …the alert-work policy allows. Review sampled closures in QA review: Pass or Return for rework. Confirm a proposed true match or approve a proposed clear as the screening checker. Propose or approve a…
Guides Analyst guide …Senior analysts will find their extra responsibilities — QA review, bulk closure and screening confirmations — in their own section. 1. Getting around Icon rail (left): one icon per module. You will…
Reference Status and badge meanings …a legitimate explanation Nothing; it may be sampled for QA Inconclusive Closed without a clear finding Nothing; it may be sampled for QA Escalated to a case Grouped into a case for investigation…
User roles User roles at a glance …checker Everything an analyst has, plus supervise cases, QA review, confirm screening hits, bulk-close alerts, propose KYC changes /alerts, /qa, /screening, /customers/kyc-changes MLRO Money…
User roles MLRO and Deputy MLRO …the alert queue, bulk close where policy allows, and run QA review. See the AI usage dashboard and every other dashboard. Where you work Page Route What for MLRO decisions /approvals Decide each…
Guides MLRO guide …and pin them to the executive overview. Quality assurance QA review (/qa) shows sampled closures. Use it, or delegate it to QA reviewers and senior analysts, to keep closure quality visible. Returned…
Guides Administrator guide …(/screening/policy) sets which clears need a checker, the QA sampling rate for single-person clears and the clear memory. It changes under maker-checker with step-up. 7. Data and integration Data…
Tutorials Investigate an alert end to end …you save. Select Close alert. A sample of closures goes to QA review. If a reviewer returns yours, the alert reopens with the badge "Returned by QA — rework" and its history. Step 4b: Open a case if…
How-to guides Clear several screening hits at once …for that subject and list entry, and some are sampled for QA. Sent to a checker The hit became Clear proposed and now waits for a second person. Skipped The hit could not be cleared in this action,…
Guides Compliance and governance guide …file, return or do not file Yes (to file) Close an alert QA review of a sample of closures No Propose a true screening match (or a clear that policy routes to a checker) Confirm or reject Yes Propose…
Blog & updates Dashboards that answer the next question …widget. Related Use dashboards Export data safely Auditor, QA reviewer and executive Release notes
Getting started Find your way around …pages Work Alerts & cases, My approvals, MLRO decisions, QA review, Information requests Monitoring Rule library, Create rule, Backtest, Rule performance, Rule versions, Live transactions, File…
Getting started Key concepts …and a written rationale. A sample of closures goes to QA review. Suspicion, STR, SAR and the suspicion clock When an investigator believes activity may be linked to money laundering or terrorist…
How-to guides Manage tenant settings and kill switches …trail. Keep the catalogue short and clear; analysts and QA reviewers rely on it. Related Administrator guide Check platform health and scheduled jobs Use AI assistants responsibly Administrator and…
Reference Release notes …with claim, SLA chips, coded closures, bulk close and QA sampling of closures. Related Introducing the new FlowSentry experience Dashboards that answer the next question Smarter screening and…
Tutorials Review a screening hit …of Cleared. Some single-person clears are sampled for QA. Step 5: The checker confirms The checker sees the hit under Awaiting a checker, in My approvals and in their notifications. They review the…
FAQs Screening and risk …list entry is amended. Single-eyed clears are sampled for QA. What if the list entry changed after the hit was raised? The hit shows "The list entry has changed (or been removed) since this hit was…
How-to guides Search for any customer, account or case …(Analyst, Senior analyst, MLRO, Deputy MLRO, Auditor and QA reviewer). Jump straight to a record with the command palette Press Ctrl+K (Windows or Linux) or ⌘K (Mac). You can also press / when you are…
FAQs Security and access …and the MLRO's filing decision, alert closure and QA review, a proposed true match and its confirmation, watchlist versions, rule versions, onboarding approvals, tenant settings and policies, data…
Reference Security and privacy overview …can never approve it. This covers STR decisions, alert QA, screening true matches, list and rule activation, onboarding, KYC changes, risk overrides and models, tenant settings and data source…
Blog & updates Smarter screening and explainable risk …the rest clear at once, are remembered and are sampled for QA. The result tells you how many were cleared, sent to a checker or skipped. Why this hit The hit review page now sets the subject and list…
FAQs Troubleshooting …are read-only for certain roles, for example auditors and QA reviewers see "Read-only view: your role can review alerts and cases but not act on them." on the alert queue. Some sections, such as…
Reference Troubleshooting and error messages …but not act on them. Your role (for example auditor or QA reviewer) can read but not act Nothing; this is by design We couldn't find that page The address is wrong, the record is not in your…
How-to guides Use dashboards: period, comparison, drill-through and export …safely Dashboards that answer the next question Auditor, QA reviewer and Executive
Getting started Welcome to FlowSentry …cases and investigations, the MLRO's decision workbench, QA review of closures and the approvals inbox. Work, /alerts Customers The customer and account registers, governed KYC changes, customer risk…