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10 articles for “reason codes”

How-to guides Manage tenant settings and kill switches …when two administrators agree. Kill switches, webhooks and reason codes apply straight away but are still recorded in the audit trail. Before you start You need the Administrator role. Core settings…
Guides Administrator guide …covers institution settings, kill switches, webhooks and reason codes, monitoring rules and screening lists from an administrator's point of view, data integration, operational health and a go-live…
FAQs Troubleshooting …code was rejected You will see "That code didn't match — Codes change every 30 seconds — try the current one." Wait for a fresh code in your authenticator app and enter it straight away. If codes keep…
User roles Administrator and integration engineer …identity verification, AI features), each with a reason and a fresh second factor. Register outbound webhooks and maintain the disposition reason codes analysts use. Connect data sources, approve…
Guides Integration guide …back out. The detailed request contract — field lists, codes and error responses — is provided to your integration team during implementation. 1. Principles Everything traces to a run. Customers,…
Reference Troubleshooting and error messages …app on Security & MFA That code didn't match — Codes change every 30 seconds — try the current one. The six-digit code was wrong or expired Enter the code now showing. If codes keep failing, set your…
Getting started Welcome to FlowSentry …Admin Institution settings, kill switches, webhooks, reason codes, FX rates and platform health. Admin, /admin You only see the modules and pages your role allows. An analyst will not see the Admin…
Guides Compliance and governance guide …Configuration over code. Thresholds, lists, calendars, reason codes, risk models and policies are your institution's governed settings. Least privilege. Roles grant only what a job needs; navigation…
Guides MLRO guide …suspicion clock (business days), the business calendar, reason codes and filing deadlines. 2. Your daily view Dashboard (/): open alerts, SLA at risk, screening hits and Waiting for you — the…
Getting started Your first day, by role …context, then either close the alert with an outcome, a reason code and a rationale, or select it on the queue and Open case. In a case, use Investigate with AI for a draft memo, review the tabs, add…