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21 articles for “search”

How-to guides Search for any customer, account or case …find something: the command palette for a quick jump, full search for free text, and the customer and account registers when you need filters. All three show only the records your role is allowed to…
How-to guides Run an ad-hoc name search or batch screening …director, or a list of names from a business partner. Name search checks one name; batch screening checks a file of names. Neither creates hits or changes any record. Before you start Name search…
Blog & updates Smarter screening and explainable risk …loosening any of the controls around them. Screening Name search and batch screening Name search (/screening/search) looks a name up against your lists without creating anything. Enter a full name…
Guides Analyst guide …case or rule reference, then Enter. Free text opens full search. Ask Sentry: Ctrl+J (⌘J) opens the AI copilot for questions about the page you are on. App bar: breadcrumbs, the notifications bell…
Getting started Find your way around …EWRA, and the onboarding pages Screening Hits, Name search, Batch screening, Exclusions, PEP register, Watchlists, Designations, Four-eyes policy Reporting Reporting, Reporting KPIs, Regulator…
Reference Keyboard shortcuts …and Linux Mac What it does Command palette Ctrl+K ⌘K Opens Search or jump to for pages, actions and records Command palette (quick) / / Opens the palette when you are not typing in a field Ask Sentry…
Reference Release notes …the next question. Screening workbench upgrades Name search for ad-hoc checks against the lists, with adjustable fuzziness and full entry profiles. Searches are recorded in the audit trail and create…
User roles Analyst and senior analyst …a true match or escalate to a case. Look names up in Name search and screen a CSV file in Batch screening. Designate a PEP or request a PEP declassification for a checker to decide. Author monitoring…
Blog & updates Introducing the new FlowSentry experience …⌘K on a Mac, or / when you are not typing in a field. The Search or jump to box takes part of a page name ("kyc", "rules"), an action ("create rule"), or a customer, account, case or rule reference.…
Guides KYC and onboarding guide …expiring, PEPs and Reviews overdue. Select one to filter. Search: the start of any name, or an exact identifier — national ID, KRA PIN, phone, account or customer number. Filters: risk band, KYC…
Tutorials Review a screening hit …shows as overdue. Filter by category, list or status, or search by subject, entry or list. Tick Assigned to me to see only your own. Open a hit and select Assign to me so colleagues know you are…
How-to guides Clear several screening hits at once …Sanctions, PEP or Internal), List and Status filters the search box, "Search subject, entry or list" the order: Risk (TFS first), Highest score or Oldest first. Open any hit you are unsure of and…
Guides Compliance and governance guide …access, reveals of masked identifiers, exports and searches. Auditors and administrators can read the audit trail; auditors can also read cases (including STR-restricted ones), rules and customers for…
Reference Glossary …scores above your four-eyes threshold. Command palette The search-and-jump box opened with Ctrl+K (⌘K on a Mac) or /. Type a page, action or record reference and press Enter. Cool-off A period after a…
User roles KYC reviewer, relationship manager and senior approver …Senior approvers need it for step-up. Open Customers and search by the start of a name or an exact identifier. Open a profile and read the KYC details, risk tab and KYC history. Relationship managers:…
How-to guides Propose and approve a KYC change …KYC and onboarding roles Use AI assistants responsibly Search for any customer, account or case
Blog & updates Rules without code: the guided rule builder …and round amounts) together with your own rules. Search by id or name, and filter by status, severity, typology, transaction type, channel or what the rule looks at. Tiles show what is Active,…
How-to guides Switch a built-in scenario off or back on …module, or go to /monitoring/rules. Find the scenario. Search by id or name, or filter by Typology. Open the rule page. Select Switch off. In the dialog, enter a Reason. Explain why the scenario is…
FAQs Troubleshooting …or Go back, then use the command palette (Ctrl+K or ⌘K) to search for what you need. Connection and updates I see "Rejoining the server…" FlowSentry keeps a live connection to the server while you…
Reference Troubleshooting and error messages …cannot open it Select Go to the dashboard or Go back, then search with the command palette Connection and errors Message as shown What it means What to do Rejoining the server… The live connection…
Getting started Welcome to FlowSentry …PEP and internal lists; hit review with explanations; name search; batch screening; exclusions; the PEP register. Screening, /screening Reporting Suspicious transaction reports (STR/SAR) and cash…