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30 articles for “sign-in”

Getting started Sign in, set up MFA and understand step-up FlowSentry protects regulated decisions, so signing in takes two factors: your password and something only you hold — an authenticator app on your phone or a passkey on your device. Some actions also…
Guides Integration guide …is only as good as the data it receives. This guide explains, at a conceptual level, how your institution's systems connect to FlowSentry: how a data source is registered and approved, how API calls…
Blog & updates Introducing the new FlowSentry experience Today we are releasing a new look and a new way of moving around FlowSentry. Compliance teams spend long days in the product, often under deadline pressure, so we rebuilt the frame around three goals:…
User roles Administrator and integration engineer Administrators look after your institution's FlowSentry workspace: its settings, its data connections and its governance views. Integration engineers are usually from your IT team and connect the core…
Tutorials Investigate an alert end to end This tutorial follows one alert from the moment it lands in your queue to one of two endings: you close it because the activity is explained, or you open a case, investigate and record suspicion for…
Guides Administrator guide This guide is for the administrators who set up and run FlowSentry for an institution. It covers institution settings, kill switches, webhooks and reason codes, monitoring rules and screening lists…
Guides KYC and onboarding guide This guide covers customer due diligence in FlowSentry from first contact to periodic review: onboarding new customers, keeping KYC records accurate under maker-checker, and enhanced due diligence for…
How-to guides Manage tenant settings and kill switches Tenant settings hold the choices that apply to your whole institution. Core settings change only when two administrators agree. Kill switches, webhooks and reason codes apply straight away but are…
FAQs Screening and risk Screening and customer risk rating are two of the most closely examined parts of any AML programme. This page explains how FlowSentry raises and remembers screening hits, how the different lists…
FAQs Troubleshooting Most problems in FlowSentry have a simple cause: data that has not refreshed yet, a permission your role does not have, or a dropped connection. This page walks through the common ones. For a list of…
Blog & updates Smarter screening and explainable risk Screening and customer risk rating are where compliance teams spend much of their time and where examiners ask the hardest "why" questions. This release makes both faster to work and easier to…
Reference Troubleshooting and error messages When FlowSentry cannot do what you asked, it tells you why in plain language. Messages that block an action stay next to the form or button; success messages appear briefly as a toast. This page lists…
Reference Status and badge meanings …what to do next. Alerts and cases Priority Priority Meaning What to do High Score of 80 or more out of 100 Work these first Medium Score of 50 to 79 Work after High items Low Score below 50 Work in…
How-to guides Clear several screening hits at once …are clearly not your customer, you can clear them together instead of one by one. You give one reason code and one narrative for the group, and FlowSentry still applies your institution's four-eyes…
FAQs Security and access …answers the questions users ask most about these controls. Signing in How do I sign in? Go to the sign-in page, enter your Work email and Password, and select Sign in. If you have a second factor set…
Tutorials Build a monitoring rule and get it approved FlowSentry's guided rule builder lets you write a monitoring rule without code. You describe what to watch, set conditions and thresholds by point and click, see the rule written back to you as a…
How-to guides Load data with files and the API Customers, accounts and transactions reach FlowSentry in two ways: your systems send them through the API, or you upload a file. Either way, every record traces back to a run, so you can always show…
Tutorials Review a screening hit …customers — and their directors and beneficial owners — against sanctions, PEP and internal lists, possible matches arrive as hits. This tutorial walks through reviewing one hit, from the queue to a…
User roles Analyst and senior analyst Analysts are the investigators of FlowSentry. They work the alert queue, build cases, review screening hits and record suspicion for the MLRO to decide. Senior analysts do all of that and also act as…
Guides Analyst guide This guide is for AML analysts, investigators and senior analysts. It covers how to work the queue, investigate, use the AI assistants, review screening hits, analyse files, read and write rules, look…
Getting started Find your way around …rail on the left, an app bar across the top and the page in the middle. Once you know these few controls you can reach anything in two or three keystrokes. The icon rail and flyouts The narrow rail on…
Getting started Welcome to FlowSentry FlowSentry is an anti-money-laundering (AML) and transaction-monitoring platform for regulated financial institutions: banks, SACCOs, microfinance institutions, digital lenders, payment service…
Getting started Your first day, by role …through its first day. Before you start, make sure you can sign in and have an authenticator app or passkey set up — see Sign in, set up MFA and understand step-up. Not sure which role you have? Open…
Reference Release notes This page summarises what has changed in FlowSentry, newest first. Each entry lists the main improvements and who they matter to. For the story behind the bigger releases, follow the links to our blog…
How-to guides Check platform health and scheduled jobs Much of FlowSentry's work happens in the background: refreshing dashboards and registers, batching cash transaction reports, rescreening the book and delivering webhooks. Platform health gives…
How-to guides Export data safely …environment of FlowSentry, so the product protects them in several ways and records every one. Your part is to export only what you need and to look after the file once it is on your device. How…
Reference Glossary This glossary explains the anti-money-laundering (AML) and compliance terms you will meet in FlowSentry, alongside the product's own vocabulary. Terms are listed alphabetically. Where a term names a…
Getting started Key concepts …screen. Learn these and the rest of the product falls into place. For a longer A–Z list, see the Glossary. Monitoring Rule and scenario A rule describes a pattern worth investigating, such as "three…
User roles KYC reviewer, relationship manager and senior approver Three roles look after customers before and after they join: the relationship manager captures and maintains, the KYC reviewer checks, and the senior approver signs off. FlowSentry keeps the three…
Guides Compliance and governance guide This guide explains the controls built into FlowSentry and how they support your institution's anti-money-laundering and counter-terrorist-financing (AML/CFT) obligations. It is written for MLROs,…