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FlowSentry Help Centre
Everything you need to monitor transactions, investigate alerts, screen customers and report to the FRC, whether it's your first day or your hundredth filing.
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Pick a section to see every article in it.
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Getting started
Sign in, find your way around and do your first piece of work.
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Tutorials
Step-by-step lessons that take you through a whole task from start to finish.
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How-to guides
Short recipes for one job: file a report, tune a rule, add a list entry.
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FAQs
Quick answers to the questions people ask most often.
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User roles
What each role can see and do, and who approves what.
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Guides
In-depth handbooks for analysts, MLROs and administrators.
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Blog & updates
Release notes, new features and practical advice from the FlowSentry team.
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Reference
Glossary, keyboard shortcuts, troubleshooting, and security and privacy.
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Start here
New to FlowSentry? Read these in order.
- Welcome to FlowSentryWhat FlowSentry does, the modules it brings together and the principles that shape every screen.
- Sign in, set up MFA and understand step-upHow to sign in, enrol an authenticator app or passkey, and confirm sensitive actions with a fresh second factor.
- Find your way aroundThe icon rail, flyouts, command palette, Ask Sentry, breadcrumbs, notifications, the user menu and themes.
- Your first day, by roleQuick paths for analysts, MLROs, KYC and onboarding staff, risk managers, administrators, auditors and executives.
checklistPopular how-tos
See allcampaignLatest updates
All posts- 13 Oct 2026 Dashboards that answer the next questionA dashboard gallery, a shared frame with period comparison and drill-through, a personal dashboard and an analytics workspace.
- 13 Oct 2026 Smarter screening and explainable riskName search, batch screening, bulk clears with four-eyes per hit, clearer match explanations, and risk ratings you can explain and simulate.
- 13 Oct 2026 Meet Ask Sentry: AI that drafts, people decideAsk Sentry joins FlowSentry's AI assistants, all of which draft and explain while people keep every decision.
Find your role
What you can see and do, and who approves your work.
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User roles at a glanceEvery FlowSentry role in one place, what each can do, and who approves what under maker-checker.badge
Analyst and senior analystWhat analysts and senior analysts do in FlowSentry, where they work, and what needs a second person.badge
MLRO and Deputy MLROThe MLRO and Deputy MLRO decide suspicions, release STRs and approve the institution's regulated changes.badge
KYC reviewer, relationship manager and senior approverHow the front office, the KYC second line and senior approvers share onboarding, KYC changes and EDD.badge
Risk managerThe risk manager tunes customer risk models, proposes overrides, works EDD and runs the enterprise-wide risk assessment.badge
Administrator and integration engineerAdministrators run the institution's settings, data and governance; integration engineers connect the systems that feed FlowSentry.badge
Auditor, QA reviewer and executiveThe oversight roles: auditors read everything and act on nothing, QA reviewers test closures, executives see aggregate figures.
Can't find what you need?
Your institution's FlowSentry administrator or MLRO can help with access, roles and local procedures. For product questions, try a search or browse the FAQs.